Eagle's Recruitment is Hiring for Assistant Lodge Manager 5* Game Lodge close to Arusha

[Hospitality-Recruitment]

Assistant Lodge Manager.

Newly built ultra luxury 5* Game Lodge - North Dolly - Tanzania.

Our client in Tanzania is seeking a female Tanzanian National.

To support the Camp Manager in the day-to-day operations of the camp, ensuring guest satisfaction, operational efficiency, staff performance, and compliance with company standards.

This role requires strong leadership, excellent communication skills, and the ability to handle multiple priorities in a remote bush environment.

Key Responsibilities

1. Guest Experience & Service Excellence

• Assist in overseeing all guest interactions to ensure a world-class experience.
• Greet and host guests, resolve complaints promptly, and anticipate needs.
• Monitor service delivery across departments to ensure company standards are met.
• Coordinate guest activities, game drives, and excursions with the guiding team.

1. Staff Management & Training

• Supervise daily staff duties, rosters, and discipline in coordination with the Camp Manager.
• Assist in staff training on service standards, safety, and operational procedures.
• Promote teamwork, motivation, and positive staff morale.

1. Operations & Administration

• Ensure smooth running of housekeeping, kitchen, maintenance, and front-of-house operations.
• Assist in managing stock control, ordering, and receiving supplies.
• Maintain accurate operational records, reports, and logbooks.
• Monitor compliance with company SOPs and safety regulations.

1. Financial Oversight

• Assist in managing camp budgets and cost control.
• Authorize minor purchases within delegated authority.
• Monitor daily revenue reports and assist with financial reconciliations.

1. Health, Safety & Compliance

• Ensure adherence to health and safety protocols for guests and staff.
• Maintain emergency procedures and readiness (medical, fire, wildlife encounters).
• Ensure compliance with company policies, legal requirements, and licensing.

Requirements

Education & Experience:

• Diploma/Degree in Hospitality Management or related field.
• Minimum 5 years’ supervisory experience in luxury lodge/camp operations.
• Knowledge of bush/remote camp management an advantage.

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to handle guest complaints diplomatically.
• Proficiency in MS Office and lodge management systems.
• Ability to work in remote locations for extended periods.

Personal Attributes:

• High integrity and professionalism.
• Proactive problem solver with attention to detail.
• Culturally sensitive and adaptable.
• Passionate about hospitality and guest experience.

Salary: Market related including accommodation.
Eagle's Recruitment
www.eaglesrecruitment.com
Email - nicki@eaglesrecruitment.com