SenjaroPay is Hiring Customer & Merchant Experience

[Jamii opportunities]

SenjaroPay is a financial technology company helping African businesses collect payments and move money across borders more efficiently.

Our solutions support merchants receiving local and international payments, paying suppliers, tracking transactions, managing settlements and resolving payment-related challenges.

The Customer & Merchant Experience team plays an important role in ensuring that every merchant receives clear, responsive and reliable support throughout their journey with SenjaroPay—from onboarding and account activation to transaction monitoring, payment confirmation, settlements and issue resolution.

Through this application, we want to understand your communication skills, problem-solving ability, attention to detail and capacity to manage customer and merchant relationships professionally.

We are looking for candidates who can:

• Guide merchants through onboarding and product usage.
• Respond to customer and merchant enquiries clearly and professionally.
• Investigate transaction, settlement and payment-related issues.
• Coordinate with internal teams to resolve problems efficiently.
• Educate merchants on SenjaroPay products and processes.
• Identify recurring customer challenges and recommend improvements.
• Build trust and maintain strong long-term merchant relationships.
• Remain calm, accountable and solution-focused in difficult situations.

Please provide practical and honest answers. Where possible, use examples from your previous experience to demonstrate how you would handle real customer and merchant situations.

Click here to apply